FAQS

Refund Policy
We accept returns within 14 days of delivery. Please contact us at support@mellowinkstudios.com if you have any issues. Due to our production process, cancellations can't be accepted once an order is placed. Refunds are issued once the item is returned in original condition. Full return policy details are available in our shop.

Incorrect Address
If an incorrect or insufficient address is provided, the shipment will be returned to us. You will be responsible for reshipping costs once we confirm the updated address.

Customs Fees
Any customs fees, import duties, or taxes are the customer’s responsibility. Please check with your local customs office for more information.

Delivery Times
Delivery times are estimates and may vary due to factors beyond our control. We aim to get your order to you as quickly as possible.

Shipping
We aim to ship multiple items together, but some items may be shipped separately depending on packaging, production, or shipping requirements.

Care Instructions
Hand washing is recommended for longevity, although our products are dishwasher-safe.

Customized Products
Customized items may vary slightly from the images. We do not accept returns on custom orders, so please double-check personalization details before completing your purchase.